Returns and Complaints

 

14-DAY RETURN POLICY

The customer has the right to withdraw from the contract within 14 calendar days without giving any reason. The returned goods must be intact with all tags intact. We do not accept products showing signs of use.

Returns address: BOLD Sp. z o.o. ul. Stągiewna 6, 03-117 Warsaw

 

InPost Quick Returns:

If you want to use InPost Quick Returns:

1) Fill out the return form. Download the form

2) Submit your return by visiting www.szybkiezwroty.pl/larouebrand

3) Download and print the label, or submit the return via the app without having to print it.

4) Submit a refund 

 

CUSTOMER BEARS THE COST OF RETURN SHIPPING

The cost of return shipping will be deducted from the refunded amount.

Return cost via InPost Quick Returns - PLN 16

 

RETURN AT YOUR OWN COST

If you cannot or do not want to use the InPost quick returns option,you can return the goods to us at your own expense. Remember that we do not accept cash on delivery. You make the return at your own expense and risk. This cost is non-refundable.

In the case of returns from outside the European Union, the customer is responsible for the parcel until it reaches our warehouse. We do not pay additional customs costs.


**14-DAY RETURN POLICY**

The customer has the right to withdraw from the contract within 14 calendar days without providing any reason. The returned goods must be in their original condition, with all tags intact. We do not accept products that show signs of use.

Return address:
BOLD Sp. z o.o.
ul. Stągiewna 6,
03-117 Warsaw

**InPost Quick Returns:**

If you would like to use InPost Quick Returns:

1) Fill out the return form. (download the form)
2) Register your return by visiting www.szybkiezwroty.pl/larouebrand.
3) Download and print the label, or return the item via the app without the need to print the label.
4) Send your return.

**RETURN SHIPPING COST IS BORNE BY THE CUSTOMER**

The return shipping cost will be deducted from the refunded amount.

The cost of the return via InPost Quick Returns is 16 PLN.

**RETURN AT YOUR OWN EXPENSE**

If you cannot or do not want to use the InPost Quick Returns option, you can send the item back to us at your own expense. Please note that we do not accept cash on delivery (COD) shipments. The return is made at your own cost and responsibility. This cost is non-refundable.

For returns from outside the European Union, the customer is responsible for the package until it reaches our warehouse. We do not cover additional customs fees.