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How does La Roue Rewards Club work?

What is La Roue Rewards Club?

La Roue Rewards Club is a program we created for our customers as a thank you for their purchases and all their activities.

How can I join La Roue Rewards Club?

Every Customer who has previously made a purchase on the La Roue website automatically becomes a Rewards Club member. Simply log in to your account using your email and password.

How can I collect points?

Points are awarded for every activity, including purchases, following on Instagram and TikTok, posting reviews, etc. A list of activities and the points you can earn for them can be found at the top of this page.

What can I exchange my collected points for?

You can exchange your collected points for: 5%/8%/12% discount on your next purchase.

Where can I see my point count?

All points are visible after logging in to your profile.

How long are points valid for?

Points are valid for 1 year.

If I place an order as a guest, can I join the Rewards Club?

Yes. Just create an account and your points from your previous order will be added.

Points for activities

When and on what terms will I receive points for creating an account?

When you create an account on www.larouebrand.com you will receive an additional 20 points.

If I created an account before Rewards Club existed, will I receive points for my order?

Yes. Just send us an email at hello@larouebrand.com asking to receive points for your previous purchases.

When and on what terms will I receive points for every PLN 1 spent?

For every 1 PLN spent in our store, you will receive an additional 1 point. Points are accrued within 20 days of placing the order. In the event of a return of the order, the points will be canceled.

When and on what terms will I receive points for placing a 3rd order?

You will receive an additional 100 points for placing a third order. Points will be awarded up to 20 days after placing the third order.

In the event of a return, the points will be canceled. Points for placing a 3rd order are issued once.

When and how will I receive anniversary points?

You will receive an additional 20 points on the anniversary of opening a customer account with us.

When and how will I receive my birthday points?

You will receive an additional 40 points on your birthday. Remember that once you set your birthday, you cannot change it later.

When and how will I receive points for reviewing the La Roue brand on Google?

You will receive an additional 50 points for leaving a review for the La Roue brand on Google. All you have to do is:

leave a review,

let us know by sending an email to hello@larouebrand.com or on Instagram @larouebrand. Indicate your review in the body of the message so that we can identify it.

give us your email address assigned to your La Roue account

Points for leaving a review on Google are issued once and will appear in your account within 3 days of submission.

When and on what terms will I receive points for following on Instagram?

Just follow our Instagram profile www.instagram.com/larouebrand and let us know by sending an email to hello@larouebrand.com or on Instagram.

The points will be credited to your account within 5 days. If you unfollow the profile, the points will be canceled.

When and on what terms will I receive points for a post/story/roll on Instagram?

Within 7 days of receiving your order, share a post/story or reel on Instagram with our brand @larouebrand. Remember to make your account public.

After posting your post/story/reel, send us a message at hello@larouebrand.com or on Instagram www.instagram.com/larouebrand. In the message, indicate the post/story/reel you posted and provide your email address so that we can identify your Rewards Club account in order to award points.

Points will appear in your account within 5 days.

Rewards

How can I redeem points for a reward?

If you have enough loyalty points in your account, log in to your account at www.larouebrand.com and click the "Redeem points" button next to the selected reward.

You will receive the reward in the form of a code that will be sent to your email immediately. You can use the code when placing your order. The code is valid for 30 days.

How long is the mentioned reward valid?

The discount code you receive after redeeming points is valid for 30 days.

Can I use the reward on discounted products?

The discount code you receive after redeeming points can only be used on non-discounted products.

Does the discount code from the prize also reduce the shipping value?

The discount code you receive after exchanging points only reduces the amount of products in the basket. The price for delivery remains unchanged.

Can the rewards be stacked?

Discount codes you received after redeeming points cannot be combined.

Can I use rewards with other discount codes?

Discount codes that you received after exchanging points cannot be combined with other codes from other promotions.

Will the discount code be refunded if I return my order?

Unfortunately, in the event of a return, the discount code will not be refunded.